Tried that new bond repair treatment on my client last Saturday and it went bad

I used that Olaplex dupe from Sally's on a client who comes to me every 6 weeks for blonde highlights and her hair started snapping off at the roots after I applied it. She's a regular so I felt awful and had to refund her $200 for the whole service. Has anyone else had a bond builder react like this or was it just a bad batch?

2 comments

2 Comments

elliot_king7d ago

I had a bond builder meltdown once with a client who had that really fine, overprocessed hair and somehow I left it on 12 minutes instead of 10 and it turned her ends into literal straw. @the_jana might be onto something about the developer mix though, I accidentally grabbed 20 volume instead of 10 one time and things got real sketchy real fast. My dumb ass thought I could eyeball the timing and nope, never again. It's honestly scary how fast those things can go sideways when you think you know what you're doing.

the_jana8d ago

Snapping at the ROOTS? That is INSANE. I have used that same dupe on like 20 clients and nothing like that ever happened. Could it have been left on way too long or maybe mixed with a stronger developer than what she normally uses? I would be PISSED if I had to refund $200 over something that should have just made her hair feel softer.