The toner turned my client's hair orange, what do I do now?
So I was working on this client in my chair in Tacoma, a regular who always goes for a warm caramel balayage. I mixed up a new toner I'd just gotten from the supply store, a violet based one, and I thought I'd let it sit for about 12 minutes like the bottle said. But I got distracted helping another stylist with a blowout for a wedding party, and I left it on for closer to 20. When I rinsed it, her highlights looked like a pumpkin, very orange, not caramel at all. I panicked and immediately did a clarifying wash with some dish soap, which helped a tiny bit, but she was still pretty upset and I ended up discounting the whole service $90. My best guess is the longer processing time pulled out too much warmth, but I've never had this happen before with the same brand. Has anyone else had a toner go bad like that, and do you think I should try a blue shampoo at her next visit or just redo the toner all over again?