Shoutout to the client who told me my toner was too ashy

I was working on a level 8 blonde client in my chair at Shear Magic in Austin last Tuesday and she stopped me mid-application to say it looked green already. I brushed it off at first since I've been doing this 8 years, but she was right about the undertones. Do you guys ever have a client catch something you missed and how do you handle that without looking defensive?

2 comments

2 Comments

hugo_coleman2823d agoMost Upvoted

Oh man that's rough. I hate when a client knows more than I do in the moment, even if they're wrong half the time. But honestly it sounds like she was right about the green, so I'd just laugh it off and fix it. You gotta own it quick before they think you're hiding something. Did you end up bumping her with a warm toner to cancel it out?

river_jones22d ago

Hugo_coleman28 makes a solid point about owning it fast, that's key. It's funny how this kind of thing shows up everywhere, not just in hair. You ever notice how a mechanic or a plumber sometimes just can't hear a customer when they're pointing out something obvious because they're stuck in their own routine? Pride gets in the way of listening. I think the best thing you can do is treat it like a teammate caught your mistake, not an enemy. It takes the tension right out of the room and builds trust that you care more about the result than your ego. Took me a long time to learn that lesson myself though.