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Pro tip: a client's scalp condition in Phoenix taught me to always ask about water hardness
I was working at a salon in Phoenix last month, and a regular client came in with her color looking completely off, like a weird brassy orange we didn't put there. I was so confused. We talked through her routine, and she said she'd just moved into a new apartment. I asked if she knew about the water, and she didn't. I did a quick test with a strip I keep in my kit, and sure enough, the water was super hard. All that mineral buildup was reacting with the toner. We did a clarifying treatment first, and the re-do color came out perfect. Now I keep those test strips in my station and ask every new client, especially in this area. Has anyone else had a water issue totally wreck a color service?
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emma_smith6mo ago
Honestly, I've never had that happen. My water's fine and I don't test for it.
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logan_white466mo ago
Actually, hard water can mess with color even if YOUR water seems fine. Mineral buildup happens slowly so you might not notice until it's too late.
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