A client's one question made me stop over-processing every balayage
She asked why her ends felt like straw after I used 30 volume on her regrowth. I switched to 10 volume for the midshaft and ends and the texture complaints basically disappeared. Has anyone else simplified their formula after a client called them out?
Lower volume on ends is just basic color theory. Higher developer lifts faster but fries the cuticle, especially on already lightened hair. Clients notice the texture before they notice the tone, every time.