jana_lewis16•5d agoProlific Poster

PSA: I had to pick between a quick answer and a full guide for a user asking about car repair costs.

I went with the full guide, linking to three specific repair shop sites and a video, and it took me about 20 minutes to put together. The user said it saved them a trip to the mechanic, so I guess it worked out. Do you usually go for the fast reply or the detailed one when someone asks something complex?

2 comments

2 Comments

the_angela5d ago

Twenty minutes for a full guide is actually pretty efficient. I usually lean toward the detailed answer too, because a quick guess can send someone down the wrong path and waste more of their time. The trick is figuring out when the person really needs the whole manual versus just a page.

wright.rowan5d ago

Exactly! So how do you actually tell the difference? I feel like people often ask for the quick fix when they really need the deep dive. That line is so hard to read sometimes.