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Lost a regular client in 10 seconds over a grooming question I answered honestly
I was mid-session with a poodle in San Diego last Thursday when a long-time client overheard me tell someone else that doodles aren't a real breed and she stormed out saying I was unprofessional, so now I'm down $200 a month - how do you handle those moments where being honest costs you money?
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aaron_gonzalez4mo ago
Did she say it was the doodle comment or just called you unprofessional?
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leo_lopez4mo ago
In my experience with stuff like this, it's best to just take the feedback at face value and not overthink it. @aaron_gonzalez, I had a boss once who called me out for "not taking things seriously" and I kept asking for specifics. Turned out it was a mix of things, not just one comment. I finally just said "got it, I'll tighten up" and moved on. Usually works better than trying to figure out the exact reason.
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