Pro tip: That time I nearly lost a VP client over a scheduling snafu

Last Tuesday I double-booked myself with a VP of Operations from a big tech firm and a new startup CEO. Both wanted 2 PM calls, and I didn't catch it until 1:45 PM. I called the startup guy and offered him a 15% discount on the next month for the inconvenience, and he actually laughed about it. The VP call went smooth, and the startup guy even thanked me for being upfront. Has anyone else had a scheduling mess turn into a better relationship?

2 comments

2 Comments

carter.hugo26d ago

My 15% offer turned a pissed off client into my best referral source within a month.

gray_smith6725d ago

Honestly, did you just cut the discount or actually fix the problem?