That one client who cried during a facial still sticks with me months later

Had a woman in her late 50s come in last March for a basic hydrating facial, nothing crazy. Midway through the massage part she just starts tearing up, like silent crying. I froze for a second not going to lie, but I kept going and asked if she was okay. She said nobody had touched her face gently in over 10 years since her husband passed. That hit me way harder than I expected. I finished the service and we just sat there talking for like 20 minutes after. She booked another appointment for next month and asked if I could do the same thing again. Has anyone else had a client get emotional during a treatment like that?

2 comments

2 Comments

the_eva4d ago

Nobody had touched her face gently in over 10 years" - I mean, okay, that's a little sad but isn't it kinda dramatic to cry over a facial? Like, she could've just said she misses her husband and moved on. Feels like she was just looking for some extra attention.

linda6264d ago

Yeah, people get weird about strangers touching them sometimes.