-1

Client said my chair positioning was off, went back to basics

Had a regular last Thursday mention my facial was great but my headrest angle made her neck feel strained after 20 minutes. I've been doing this for 6 years and nobody ever said a word, so I grabbed a colleague to test the setup and she pointed out I was sloping the back too far. Anyone else had feedback that made you totally rework your room layout after years of doing it the same way?

1 comments

Log in to join the discussion

Log In

1 Comment

brian_kelly911mo ago

Man, thats actually pretty wild. Six years and nobody flagged it, but once you know, you cant unsee it. I had a similar thing with my massage table height, a client casually mentioned they felt like they were sliding down, and I realized I'd been setting it way too high the whole time. Felt dumb for a week. But honestly, clients dont always know how to say whats wrong, they just feel it. Good on you for grabbing a colleague instead of just brushing it off. Probably saved you a bunch of future neck complaints.

5