That customer who argued with me for 20 minutes about a dead hard drive

Had a guy at my shop in Denver last month swear up and down his clicking hard drive was a software issue and just needed a 'cleanup.' I told him three times the heads were toast and showed him the SMART data on the test bench. He still grabbed the drive, walked out, and came back two days later asking if I could recover his photos from the same drive. Has anyone else had a customer straight up ignore diagnostic results like that?

1 comments

1 Comment

harper_singh181mo ago

C'mon, maybe he just really believed in second chances for electronics.