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My manager told me I was 'too wordy' in client emails and it stung at first
I used to write these long detailed emails explaining every little thing to clients. My boss pulled me aside last month after a client complained about getting a 3 paragraph response to a simple yes or no question. She said clients just want the bottom line up front. I started putting my main point in the first sentence and now I get way less follow up questions. Anyone else had to totally change how they communicate after feedback like that?
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jade_hunt484d ago
Detailed emails show you actually care" - Trim it down and they'll actually read it.
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baker.simon4d ago
Detailed emails show you actually care about your clients understanding everything.
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