Had the worst Monday of my career last week

I showed up to a client meeting in Austin at 8am and realized I had the wrong presentation file on my laptop - the one from three months ago. Sat through the whole hour fake smiling while my boss explained my old numbers that didn't match anything. How do you recover trust after a screw up like that in front of a big client?

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1 Comment

lisa_ross163d ago

oh man, i've been there and it's the worst stomach drop feeling lol. first off, don't try to make up some excuse or play it off like it was intentional. own it immediately in a follow up meeting. send the correct file with a quick, honest note like "hey sorry about that mess this morning, grabbed the wrong version, here's the real deal." confidence comes back fast when you don't hide from the mistake. clients usually respect someone who can laugh at themselves and fix it fast rather than someone who acts like nothing happened.