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Debate: should we tell customers when a repair is gonna cost more than the camera's worth?
Had a chat with my buddy Mike from Denver last week. He says he always quotes the full repair cost upfront even if it's more than the camera's resale value. I used to do that too, but lately I've been offering a cheaper patch job for old gear. He thinks I'm misleading people. What do you guys do? Do you tell them to just buy a new one or give them the option to fix it cheap?
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keith94323d ago
Wait, isn't that the same thing though?
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hugo_coleman2823d ago
Actually I think people are glossing over something here. The way they use the word "same" in that context can mean totally different things depending on who you ask. Like in my experience working with databases at my old job, "same data" to a programmer means identical values in every cell, but to a manager it might mean "looks similar enough to get the report done."
There's also the time factor nobody mentions. Two things can be technically the same right now but have completely different histories attached to them. And that history thing matters a lot when you're trying to fix bugs or track down where something went wrong. So yeah, not really the same thing when you dig into it.
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