The customer who taught me to listen in my own shop

Last spring in Columbus, a homeowner came in with a sketch of a floating shelf unit, and within 2 minutes I was already explaining why her measurements were off without really hearing what she wanted. She looked at me and said, "I've built two kitchens on my own, I just need a partner for the finish work, not a lecture." Have you had a client pull you back to reality like that, and did it change how you talk to people at the counter?

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