Lost a $2,300 cherry order because a client felt a door panel on a humid Monday in July
I delivered a set of shaker doors to a couple in Georgetown on the 12th and they ran their hands across every panel, then said the wood felt rough, so they pulled the whole job and I ate the deposit. Turns out the humidity had raised the grain overnight and I should've wiped them down before loading the truck. Who else has lost a job over something that would've taken two minutes to fix if you'd caught it first?