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That consultant told me to fire my slowest crew - I did it and lost a major contract
My $300/hr operations consultant said cutting the bottom 10% of warehouse packers would boost efficiency by 20% based on their data. Three months later our error rate shot up and we blew a $50k deadline because we had no backups trained. Has anyone else had outside advice backfire like this with numbers that looked solid on paper?
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elizabethhart29d ago
Started nodding my head reading this because I had almost the exact same thing happen with a "productivity expert" who told me to trim my crew by letting go of the guy who took the longest on each route... turned out he was the only one double-checking everything for quality and keeping the customers happy. After he left, we had three complaints in one week about missed spots and damaged property, all from clients I'd had for years. Numbers on a spreadsheet never show you the real value of someone who's slow because they're doing the job right the first time. That consultant charged me $400 an hour and never once asked what my long-term customers actually thought about the team. You can't fix efficiency if you don't understand where your real safety net is.
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keith94329d ago
@elizabethhart nailed it with "numbers on a spreadsheet never show you the real value." That consultant ripped you off, plain and simple.
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