Our team's monthly customer complaint count dropped to 4 after we changed our shipping partner.

We switched to a new logistics company in January, and last month we only got 4 formal complaints, down from an average of 22. Some think it's a fluke, others say the new partner's tracking is the key. What's a small operational change that gave you a surprisingly big result?

2 comments

2 Comments

stellablack1d ago

I always thought shipping was just shipping, but good tracking really does change the whole feeling for the customer. That kind of drop makes a real case for it.

hugo_coleman281d ago

Wow, that's a huge drop! Tracking seems like a solid guess, people hate not knowing where their stuff is. Did you notice if the complaints that still came in were about different things, like damaged items instead of late delivery? That might show what the new partner actually fixed.