Snapped a customer's seat post bolt at 5pm on a Friday, and the whole shop went quiet
Last Friday I was doing a quick saddle swap on a commuter bike before close, and I torqued the seat post clamp bolt right off the head with a cheap hex key that rounded out mid turn. The customer just stared at me while the bolt head sat in my palm like a broken tooth, and my boss had to dig through the scrap bin for a replacement from a 90s mountain bike. Do you torque seat clamps to spec or just snug them and hope for the best?
That "bolt head sat in my palm like a broken tooth" line got me because I have absolutely been that guy, standing there with half a fastener and a customer watching me die inside. A torque wrench is cheap compared to the look on a commuter's face when their ride is stuck on the stand at 5pm. Snug plus a little prayer works right up until it doesn't, and then you're digging in the scrap bin.