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Pro tip: the client who wants to talk the whole cut is the one who comes back
I used to think small talk was a waste of time during a cut, until a guy named Marcus sat in my chair at my shop on 5th Street and just went quiet for 20 minutes. He tipped $10 on a $30 cut and said he comes to me because I let him breathe instead of asking about his weekend. Now I keep my mouth shut unless they start talking first, and my rebooking rate went from about half to 8 out of 10. Has anyone else noticed the quiet clients are the ones who stick around?
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morgan.nancy11d ago
Marcus sounds like my kind of client. I had a guy named Dave who barely said 10 words in the chair for two years straight, and he followed me when I moved shops across town. The quiet ones treat the cut like a service, not a therapy session, so they judge you on the haircut alone. Small talk folks are shopping around, quiet folks already picked you.
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