Had a customer insist their oil change was fine for 10,000 miles

I work at a shop in Phoenix and this guy comes in with a 2015 Civic that's been running synthetic for 12,000 miles. When I pulled the drain plug, barely a quart came out and the rest was sludge. Told him he needed a full engine flush and new oil at $180 out the door instead of the $60 he wanted to spend. Anyone else deal with people who follow those extended oil life monitors like they're gospel?

2 comments

2 Comments

felix981mo ago

Man's running on hopes and dreams at that point, not oil. 180 is a steal for keeping that engine from becoming a paperweight.

mila3951mo ago

And that reminds me, my buddy in Flagstaff had a Subaru that he swore the oil life monitor was "learning his driving style" and he could push it to 15k. That thing started ticking like a sewing machine right before it spun a bearing on the I-17.