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Found a plumber who actually shows up on time after 4 no-shows
After four different companies in Decatur left me waiting around for a whole day, I tried that newer booking app that sends you a live map of the tech's truck, and the guy arrived within 15 minutes of his window, so has anyone else had better luck with those tracking services or did I just get lucky?
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eva_gibson1mo ago
The live map thing isn't luck, it's the whole point of those apps. They track the truck GPS so dispatch can't lie to you about where the guy is. I've used one twice now and both times the tech hit the window, but it depends on the shop, some just slap the app on top of the same bad scheduling.
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sean1191mo ago
Wasn't the live map just a gimmick to make people feel better? I blew it off for a while, figured the truck would show up whenever it showed up and watching a dot crawl across a screen wouldn't fix anything. Then my buddy talked me into it for a drain clog, and I sat there watching the van get closer, thinking it was dumb right up until the dude knocked ten minutes into my window. Second time around the shop was worse and the map still helped because I could see the guy sitting at a red light two streets over instead of calling dispatch and getting the old "he's on his way." So yeah, I was wrong, the tracking part is real, but you nailed it on the shop thing. Same app on a shop with bad routes just means you get to watch the delay happen in real time.
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