Rant: A customer in Phoenix said my service calls felt rushed and it got me thinking

Honestly, I started adding a 5 minute buffer after each repair just to explain what I did. Has anyone else changed their routine after feedback?

2 comments

2 Comments

grant.parker8d ago

Heard a podcast that said explaining the fix builds trust. Your buffer time is a smart move.

noah_rivera578d ago

Ever have a friend who's always late? My buddy used to tell his wife "five minutes out" when he was still at the office. She stopped believing him. He started saying, "Just left, traffic looks rough, maybe 20," and actually adding that buffer like you mentioned, @grant.parker. She knew he was being straight with her about the problem. Now she trusts his time guesses way more. That simple explanation changed everything for them.